WISDM Support Center
V2.75 Feature Drop, August 2025

New feature - RSRP Defaults Added – Introduced default RSRP values for all compatible radio protocol types to improve link prediction accuracy and consistency.
UX Improvement - Path Profile Redesign – Path profiles and related popups have been redefined to appear in a dedicated bottom panel, replacing map popups for a cleaner, more user-friendly interface.
New feature - Traceable Path Profiles – Path profiles can now be traced using mouse-over, allowing for easier inspection and route analysis directly within the panel view.
Feature Update - Installer App Enhancements – The installer app can now display failed coverage results, enabling on-site teams to quickly identify and address serviceability issues.

V2.74 Feature Drop, July 2025
New feature - View Hillshade. This allows users to see what WISDM sees in the terrain and surface data. There is a new button on Deep Coverage to see 3d data near the target address. To see Hillshade over a wider area, use the Add Map Layer button.
New Feature - Allow control of fallback interval spacing in Testa Parameters/Client Profiles where building and land parcel data is being used.
Various bugfixes.
New Feature - Property Set fields can now be "starred", which automatically get included in the Installer App.

V2.70 New Brand, Feature Drop, March 2025
New WISDM Branding and Styles
Introduction of infrastructure/servers in USA, UK and Australia (UK, US and ANZ Regions).
New look and feel for WISDM, and new domain - from wirelesscoverage.com to wisdm.ai.
New Strict Antenna Coverage option in Test Parameters trims addresses on side and rear lobes when active. Viewsheds remain on full antenna patterns.
Bugfix for Atmospheric Attenuation feature in Test Parameters to improve accuracy.
Performance improvements to the Address Coverage Report.
New Duplicate Test Parameters Option.
User Manager now allows classification of users, which will be extended in future releases for project control.

V2.66 Feature Drop February 2025 Enhancements and New Features
LOS Models Changes: Added Viewshed height and gain options, client profile-based mount clamping.
Radio Export Update: Added mount height in radios export.
AP Marker Enhancements: Implemented hover events to display AP marker names for better usability.
Antenna Pattern Viewer Improvements: Added labels and additional information for enhanced visualisation.
Elevation Data in Site Editor: Users can now view elevation data and adjust site height to match surface height.
Antenna and Radio Compatibility List: Introduced a downloadable list for antennas and radio types.

  1. WISDM Support Center
  2. WISDM Customer Support

WISDM Customer Support

Welcome! You can raise a request for WISDM support using the options provided. Please provide as much information as possible so that we can provide you with the best support possible as quickly as we can.

  • Technical support

    Need help setting up, configuring, or troubleshooting your WISDM service? Select this to request assistance.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

  • Report a bug

    Tell us the problems you're experiencing.

  • Suggest a new feature

    Let us know your idea for a new feature for WISDM.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

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