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WISDM Support Center
New Help Documentation

Use the Lifebuoy on the bottom right of the map screen to access improved documentation, changelogs and detailed searches.

  1. WISDM Support Center
  2. WISDM Customer Support

WISDM Customer Support

Welcome! You can raise a request for WISDM support using the options provided. Please provide as much information as possible so that we can provide you with the best support possible as quickly as we can.

  • Technical support

    Need help setting up, configuring, or troubleshooting your WISDM service? Select this to request assistance.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

  • Report a bug

    Tell us the problems you're experiencing.

  • Suggest a new feature

    Let us know your idea for a new feature for WISDM.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

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